Skip to content You don’t have to figure this out alone. Whether you’re ready to start treatment, have questions about our programs, or just need someone to talk to about what you’re going through, our team is here to help.
Kentucky Wellness Center provides compassionate, confidential support 24 hours a day, 7 days a week. There’s no wrong time to reach out – and no question too small to ask.
The fastest way to connect with our team is by phone. When you call, you’ll speak with a real person – not a voicemail system – who understands what you’re going through and can help you take the next step.
If you’re in crisis or need immediate support, please call now. Our admissions coordinators are trained to help people in difficult moments, and they’ll listen without judgment.
We understand that phone calls aren’t comfortable for everyone. Choose the contact method that works best for you:
Immediate questions, crisis support, starting the admissions process
Non-urgent inquiries, requesting information, following up on previous conversations
Requesting a callback at a convenient time, sharing details about your situation in writing
Scheduled tours and appointments only
Response times: Phone calls are answered immediately, 24/7. Emails and form submissions receive a response within 24 hours, often much sooner.
If you’d prefer us to call you, complete the form below. Choose a time that works for your schedule, and one of our admissions coordinators will reach out.
All information you provide is confidential and protected.
By submitting this form, you consent to being contacted by Kentucky Wellness Center. We respect your privacy and will never share your information.
We know that contacting a mental health treatment facility can feel like a big step. Here’s what to expect so there are no surprises:
If you’re researching treatment for someone you care about, we want you to know: you’re not alone in this, and reaching out on their behalf is a meaningful act of love.
Our admissions team regularly works with family members who are:
You can call us to ask questions, gather information, and discuss your concerns – even if your loved one doesn’t know you’re reaching out yet. Everything you share remains confidential.
Visit our Family Resources page for additional guidance on supporting someone through mental health challenges.
Before you call, you may want to have your insurance information handy. Our admissions team can verify your behavioral health benefits and explain your coverage during your first conversation.
What we’ll check:
Insurance verification is free and comes with no obligation. Understanding your coverage doesn’t commit you to anything – it simply gives you the information you need to make an informed decision.
Visit our Insurance Verification page to submit your information online, or call (270) 355-7231 to verify benefits over the phone.
We work with most major insurance providers. Visit our Insurance page to see a list of accepted plans.
Admissions Line
24 hours a day, 7 days a week
Crisis Support
24 hours a day, 7 days a week
Insurance Verification
24 hours a day, 7 days a week
General Inquiries
24 hours a day, 7 days a week
Facility Tours
By appointment, typically Monday-Saturday
Administrative Offices
Monday-Friday, 9 AM – 5 PM
We’re always here when you need us. Mental health crises don’t follow business hours, and neither do we.
Or reach out through the contact form above, and we’ll call you.
Reading this page means you’re considering reaching out. That consideration – that willingness to explore help – is significant. It’s the beginning of something.
Kentucky Wellness Center is here to support you through whatever comes next. Our team has helped thousands of individuals and families navigate the path from uncertainty to recovery, and we’re ready to help you too.
You don’t have to have all the answers. You don’t have to know exactly what you need. You just have to be willing to start a conversation.
Is my call really confidential?
Absolutely. Every conversation with our team – whether by phone, email, or in person – is completely confidential and protected by healthcare privacy laws. We will never share your information without your explicit consent. If you’re calling about a family member, that conversation is confidential too.
What if I'm not sure I need treatment?
That’s okay. Many people who call us aren’t certain whether they need residential care, outpatient therapy, or something else entirely. Our admissions coordinators can help you assess your situation and understand your options. If we believe a different type of treatment would serve you better, we’ll tell you honestly – and help connect you with appropriate resources.
Can I call just to ask questions without committing to anything?
Yes. There’s no obligation attached to calling. You can ask questions, gather information, and take time to think before making any decisions. Many people call multiple times over days or weeks before they’re ready to move forward, and that’s completely normal.
What should I do if I'm in crisis right now?
Call us immediately at (270) 355-7231. Our team is available 24/7 and trained to help people in difficult moments. If you’re having thoughts of harming yourself or others and need immediate emergency assistance, please call 911 or go to your nearest emergency room. You can also reach the 988 Suicide and Crisis Lifeline by calling or texting 988.
How do I get a loved one into treatment if they're resistant?
This is one of the most challenging situations families face. While we cannot admit someone against their will (except in specific crisis situations involving imminent danger), we can offer guidance on how to approach the conversation, what signs indicate urgent need, and when professional intervention may be appropriate. Call us to discuss your specific situation – we’ve helped many families navigate these difficult dynamics.
Do you offer virtual or telehealth treatment?
Yes. In addition to our residential program, Kentucky Wellness Center offers virtual mental health treatment for individuals who prefer or require remote care. Visit our Virtual Mental Health Treatment page to learn more about our telehealth services.
What's the admissions process like?
Our admissions process is designed to be simple and supportive. It typically includes an initial phone conversation, insurance verification, a clinical assessment, and scheduling your admission date. Same-day admissions are available when circumstances require immediate care. Visit our Admissions Process page for a detailed overview of each step.
